Privacy Policy lepak7 —
Your Data, Responsibility We

1. Our Introduction and Commitment

Lepak7 takes member privacy very seriously. As a trusted online gaming platform in Malaysia, we understand that your personal information is sensitive and must be protected to the highest standard. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the best international industry standards.

We never sell, rent, or distribute your personal information to third parties for marketing purposes without your consent. Every decision regarding your data is made with your security and interests as a lepak7 member as our top priority.

This policy applies to all users who access the lepak7 website, use our mobile app, or interact with any of our services. If you have any questions after reading this policy, our support team is available via 24/7 live chat.

2. Information We Collect

To provide the best service, we collect several categories of information from our members. All data collection is carried out transparently and solely for legitimate purposes.

2.1 Information You Provide Directly

• Registration information: Full name, phone number, email address, date of birth, and the password chosen when creating your account.
• Identity verification (KYC) information: A copy of your identity card, passport, or other identity document required to verify your identity.
• Financial information: Bank account number, bank name, and related information required to process deposits and withdrawals.
• Communications with us: Any messages, complaints, or inquiries you submit to our support team.

2.2 Information Collected Automatically

• Technical data: Your IP address, browser type, operating system, and device information used to access the platform.
• Usage data: Games you play, session duration, access frequency, and transaction records.
• Cookie data: We use cookies to enhance the user experience, save your preferences, and enable certain features to function correctly.
• Location data: General location information based on your IP address for compliance and security purposes.

3. How We Use Your Information

The information we collect is used exclusively for the following purposes:

Purpose of Use	Data Type	Legal Basis
Account management and identity verification	Name, email, KYC documents	Contractual requirement
Processing deposits and withdrawals	Bank details, transaction records	Contractual requirement
Anti-money laundering law compliance	Identity, transactions, location	Legal obligation
Account security and fraud prevention	IP address, device data, usage patterns	Legitimate interest
Platform improvement and user experience	Usage data, feedback	Legitimate interest
Service and promotional communications (with consent)	Email, phone number	Consent

4. Data Encryption and Security

The security of your personal information is lepak7's top priority. We implement multiple layers of technical and procedural protection to keep your data safe at all times.

• 256-bit SSL encryption: All data transmitted between your device and our servers is protected with high-level encryption.
• Secure password storage: Your password is stored in hashed form using modern algorithms; no one, including our staff, can view your password.
• Strict access control: Only authorized staff with legitimate job requirements may access member personal data, subject to strict confidentiality agreements.
• Continuous monitoring: Our systems are monitored around the clock to detect any suspicious activity or unauthorized access attempts.
• Secure data backup: Your data is regularly backed up to a secure, off-site location to ensure service continuity.

5. Sharing Information with Third Parties

Lepak7 does not sell or disclose your personal information to third parties for marketing purposes. However, in certain situations, we may share your information with the following parties:

5.1 Trusted Service Providers

We work with trusted third-party service providers who assist us in operating the platform, such as payment gateway providers, cloud service providers, and identity verification companies. All third parties are bound by strict confidentiality agreements and may only use your data for agreed purposes.

5.2 Legal Requirements

We may disclose your personal information when required by law, court order, or a request from a legitimate authority — including investigations related to money laundering or financial fraud. In such cases, we will disclose only the minimum information necessary.

5.3 Protection of lepak7's Rights

In circumstances where it is necessary to protect the legitimate rights, property, or safety of lepak7, our members, or the public, we reserve the right to disclose relevant information to the appropriate parties.

6. Data Retention and Deletion

Lepak7 only retains your personal information for as long as necessary to fulfill the original purpose of collection, or as required by applicable law.

• Active account data is retained for as long as your account remains active on the lepak7 platform.
• Following account closure, transaction records and KYC information are retained for seven (7) years in compliance with Malaysia's anti-money laundering laws.
• Customer support communication data is retained for three (3) years after the date of last interaction.
• Cookie and analytics data is deleted according to set expiry periods, typically between 30 days and 2 years depending on the cookie type.

Once the retention period ends, your data will be securely deleted or anonymized so it can no longer be associated with you.

7. Your Rights as a Data Subject

Under the Personal Data Protection Act 2010, you have certain rights regarding the personal information we hold about you. lepak7 is committed to respecting and facilitating these rights:

To exercise any of these rights, contact our support team via live chat or refer to the FAQ for further guidance. We will process your request within 30 business days.

8. Cookie Policy

Lepak7 uses cookies and similar tracking technologies to enhance your experience on our platform. There are several types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and navigation. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how users interact with the platform for improvement purposes.
• Functional Cookies: Saves your preferences such as language and display settings for a more personalized experience.
• Analytics Cookies: Used to analyse traffic and usage patterns for the purpose of overall platform improvement.

You can manage your cookie settings through your browser. Please note that disabling certain cookies may affect the functionality and your experience on the lepak7 platform.

9. Changes to This Privacy Policy

Lepak7 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any significant changes will be communicated to members via their registered email or in-platform notification at least 14 days before the changes take effect.

The latest update date will always be displayed at the top of this page. Continued use of the Lepak7 platform after changes take effect constitutes your acceptance of the updated policy.

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